DIY Frequently Asked Questions

Home Security FAQ's

My doorbell doesn’t work; do you know what’s wrong with it?

There are three components to the doorbell, the button, the transformer and the bell itself. First, look for any loose wires throughout the system. If all the wires are connected, test the doorbell button by removing it and touching the two wires together. If this makes the doorbell work, you have a bad button that it easily replaced.

I’ve bypassed the doorbell button, and the doorbell still did not work. What’s the most likely problem?

Check the transformer. You will have to find it. It might be in the attic, but it can be anywhere, you just need to trace the wire. If it makes a humming sound when the button is pushed, your problem is probably the chime. If it doesn’t make a sound, I would change the transformer to see if that’s the problem.

Will any lock fit my door?

Most locks come in two sizes: 2-3/8” or 2-3/4” backset. This is how far the center of the hole is away from the edge of the door. You need to know this distance or purchase a lock that has an adjustable backset.

Do I need a deadbolt?

These locks provide more security as the deadbolt latch is larger and protrudes farther into the door frame. It can also be keyed on both sides for additional security.

Do you have multiple door locks that require only one key?

Some locks come in pairs that use the same key.

Can locks be rekeyed so that more than one uses the same key?

Locksmiths can also re-key existing or new locks to the same key. However, they have to be the same brand and use the same key blank.

When my house was built, they did not install a doorbell. Is there an easy way to solve this?

Yes, there are wireless door chimes that are fairly easy to install.

There is a wide range of prices of padlocks. What is the advantage of the more expensive ones?

They are heavier, more durable, and will provide greater security.

What type of padlock holds up best in the weather?

While brass padlocks will hold up better in the weather than standard ones, most people are happier with the plastic weatherproof casing. Obviously, the brass ones provide a decorative option.

What features make a padlock stronger?

The high-security padlocks often have cases that provide a collar around most of the shackle. That makes it harder to get bolt cutters on them.

I need to attach my grill to my deck to deter it from being stolen. What do you recommend?

Aircraft cable is a good alternative. You can swage both ends and use it with a padlock. It’s more attractive than a heavy chain, and it can be used on many things—such as outdoor furniture.

What is a gunlock and how does it work?

A gunlock fits over the trigger to prevent the firing of the gun. A good gun lock will cover the trigger completely and have a quality, pin-tumbler locking mechanism.

What is the difference between a single-cylinder and a double-cylinder deadbolt?

A single-cylinder is key operated from the outside while a double cylinder is key operated on both sides. They both have their advantages.

Is there a product that makes installing a strikeplate easier?

Yes, there is an adjustable strikeplate

What can I do to add security to my door?

Consider installing a stronger strikeplate—these are larger and have much longer screws.

I’m installing a new deadbolt lock. What is meant by setback?

It’s the distance from the edge of the door to the center of the hole where the deadbolt will be installed. The most common setbacks are 2-3/8″ and 2-3/4”.

What will I need to cut a hole for a doorknob?

You’ll need a hole saw sized for the door handle you are installing and a space bit to bore the hole for the dead latch. The most common size hole for the handle is 2-1/8” diameter, and the most common hole size for the deadlatch is 1” in diameter.

What is lock bumping?

Lock bumping is a lock picking technique for opening a pin tumbler lock using a specially-crafted bump key. One bump key will work for all locks of the same type.

What kind of security system do I need to protect my doors and windows?

A perimeter system protects the doors and windows while an area alarm has a motion detector that protects entire rooms.

I have small children. Will this garage door opener stop if they get in the way?

Yes, since 1990 all garage doors are required to have an optical sensor and/or a door edge sensor that will stop or reverse the door.

Will a door closer work on my heavy storm door?

A traditional screen door closer may not be strong enough. However, they make heavy-duty ones that will work. They also have the advantage of staying open automatically if they are opened all the way. Some newer doors have two closures—one on top and one on bottom.

I have mis-drilled the hole for my doorknob. Is there anything I can do to cover this mistake?

One option is to use a brass door reinforcer. This product will also increase the strength of your door.

What can I do to add security to my door?

Consider installing a stronger strikeplate—these are larger and have much longer screws.

Is there a product that makes installing a strikeplate easier?

Yes, there is an adjustable strikeplate.

Do you have a hinge that will fit my door?

The best option is to bring the old hinge in. But as a standard, an exterior door uses a hinge that is 4 inches long with four holes on each side. An interior door usually has a hinge that is 3-1/2 inches long and has three holes on each side.

Will this casement window operator work on my window?

There are both left-opening and right-opening ones, and you need to make sure you get the correct one.

My smoke detector beeped last night, but there was no smoke. What is wrong with it?

This is a warning signal that the batteries are low. If your alarm is more than 10 years old, you should consider replacing it, just to make sure that you have one that is in good working order.

How long should a smoke detector last?

We recommend that you replace any smoke detector that is more than 10 years old.

Where should I keep a fire extinguisher in my home?

Don’t mount it too close to where a fire is likely to occur. For example, don’t keep it next to the stove. A good place is at the top of the stairs or near a workshop. In most cases, it’s a good idea to have a fire extinguisher for every 600 square feet of living space.

What is radon gas and how do I protect my family from it?

Radon is a colorless, odorless, radioactive gas that can collect in hazardous concentrations in areas like the basement. A radon detector in your basement will help keep your family safe.

Do I need to worry about carbon monoxide in my home?

If you have a gas or oil furnace, dryer, refrigerator, water heater, space heater, fireplace, wood stove or gas range, then you need to be concerned. These can all be sources of carbon monoxide gas.

What is the best type of fire extinguisher to have in my kitchen and my garage?

A dry-chemical extinguisher marked general-purpose or multi-purpose is best for home use.

What are the different types of smoke detectors?

Thermal smoke detectors detect heat only. Ionization smoke detectors respond particularly well to smoke caused by flaming fires. Photoelectric smoke detectors detect smoldering fires but react slowly to flaming fires.

What’s the difference between a ionization and a photoelectric smoke detector and where should they be used?

A photoelectric fire alarm is designed to detect a smoldering fire more quickly than an ionization smoke detector will. It should be used in rooms where there is a lot a carpet and upholstery, such in in living rooms, family rooms and bedrooms. Ionization smoke detectors are designed to detect flaming fires, that are more likely to start in kitchens and garages.

My dusk to dawn light doesn’t go off and remains on all day. Do I need to replace it?

First find the sensor and see if it is being obscured by something. If not, you can probably just replace this sensor.

Where should I install carbon monoxide detectors in the home?

The safest recommendation is to put one in every room, but most people are not willing to do this. The simplest rule is to mount one between the bedrooms and the rest of the house, but closer to the bedrooms. If there is more than one sleeping area, each should have its own alarm. In multi-level homes, install one on each level, and if possible have them interconnected so any one unit will sound the alarm throughout the house. The basement ceiling, near the steps, is a good location for extra protection.

What kind of deadbolt should I use with my door?

There are two types of deadbolts: single cylinder and double cylinder. A single cylinder deadbolt must be opened with a key from the outside and a turn on the inside. If your door has a sidelight or a glass pane, I suggest a double cylinder deadbolt. With this type, an intruder can’t break the glass and reach in and unlock the bolt. This design does present a danger, however, in case of a fire, as a key has to be used to exit.